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Frequently Asked Questions

Our team provides professional guidance to help you choose the right parts confidently.
If you have any questions that aren't answered below, please use our contact form or email info@europeanperformancemarket.com

Yes. We offer free standard shipping on eligible U.S. orders of $400 or more. Standard shipping rates apply to eligible orders under $400, and any additional carrier-calculated or expedited shipping options available for your order will be shown at checkout.

Orders require processing before they are dispatched, and processing times may vary depending on the product and availability.

Once dispatched, most standard U.S. shipments are expected to arrive within approximately 2–5 business days. Delivery times are estimates and may vary depending on the carrier, destination, product size, and other factors outside our control.

Orders placed on weekends or public holidays will begin processing on the next business day.

Yes. Once your order has been dispatched, tracking information will be sent to the email address associated with your order and, where available, added to your EPM customer account.

Please allow some time for tracking information to become active after a shipping label has been created.

Available shipping options are displayed at checkout and may vary depending on the products in your order and your delivery location.

Standard shipping is available for eligible U.S. orders, with additional carrier-calculated or expedited services available for certain products where applicable. International shipping is also available for eligible products and supported destinations.

If an item is unexpectedly backordered or subject to a significant delay, we will contact you with the available information and anticipated lead time before proceeding where appropriate.

We want you to be informed of any unexpected delay rather than being left wondering about the status of your order.

Please contact us as soon as possible at info@europeanperformancemarket.com with your order number and details of the issue. For damaged items, please include clear photographs of the product, packaging, and shipping materials.

Please retain the product and all original packaging while the issue is being reviewed. We will assess the situation and work with you to determine the appropriate resolution.

Please review our Return & Refund page for more information.

We offer a 30-day return policy on eligible products unless otherwise stated.

To qualify for a return, the product must be unused and uninstalled and returned with all original components, accessories, hardware, labels, and packaging. Approved returns for refund are generally subject to a 25% restocking fee, and customers are responsible for return shipping unless the return results from an error on our part or applicable law requires otherwise.

Certain products are not eligible for return, including Burger Motorsports (BMS) products, which are final sale except where otherwise required by applicable law or in connection with an eligible defect or warranty claim.

Please review our Refund Policy for complete return terms.

Please contact us at info@europeanperformancemarket.com before sending any product back.

If your return is approved, we will provide a Return Merchandise Authorization (RMA) and the correct return instructions and address.

Please do not send returns to the address shown on the original shipping label or to our corporate mailing address unless specifically instructed to do so. Returns must be sent to the designated location provided by our customer support team.